FAQs

How much does shipping cost?

Since we are a customer service company, we do not charge shipping for any purchase. It means that shipping is 100% FREE!

We want you, our customers, to enjoy the products you love without thinking about the additional cost of shipping.

If you shop with us, you can depend on us to continue to provide excellent customer service, hassle-free returns, and free shipping!

What quality guarantee does Simply Lennox provide for its products?

We at Simply Lennox want to provide affordable boutique clothing with utmost quality. As such, if you find damages or do not like our products, please contact us immediately!

We promise to address your concerns instantly because we guarantee an excellent shopping experience for you.

Why is Simply Lennox able to offer affordable prices?

We buy in bulk from suppliers directly. We eliminate some intermediaries in the buying process. Whatever savings we gain; we offer them back to our customers by selling our items at low costs.

Also, we have a fulfillment center overseas. We can provide high-quality clothing to our dear customers at affordable prices.

Not only that. We offer free shipping as well.

When will I receive my order?

We will ship your order between one to five business days. However, since we ship worldwide, you can expect to receive your order after a few days, depending on your location and country.

Please visit our Shipping and Delivery page for estimated delivery times.

How will I know the status of my order?

You can find the Track Order page on our website. Our updates are on real-time.

Please contact us immediately if you have not received your order tracking number or did not find any updates under our Track Order page after five business days.

We will deal with your shipping concerns immediately.

Can I order from Simply Lennox even if I am in another country?

Yes! We fulfill orders anywhere in the world. We provide quality and affordable boutique clothing worldwide. We want our customers to enjoy their shopping experience with us wherever they may be.

Do you have sizes for your clothing line?

Yes! Please check our Size Guide for the best fit. You can contact us at info@simplylennox.com for your questions. We will gladly assist you with your sizing concerns about a particular item.

How do you keep my personal information secure?

We use SSL security that encrypts your personal information. We do not keep your credit card information. It means that you need to enter it every time you purchase our products.

We purge your credit card information after each transaction.

How do I buy from Simply Lennox?

It is easy to order affordable boutique clothing from our website. You click the “Add to Cart” button on each item that you want to buy.

Then, you need to fill up the shopping and billing information. We can ship your order to your address as soon as possible.

What form of payments do you accept?

We accept Visa & MasterCard as well as AMEX and Discover. We also accept payment through PayPal and Apple Pay. 

Why can I not use my promo code?

You can apply ONE promo code per order only. Also, most promo codes are available for a limited period only. If you have any questions or special circumstances, please email us at info@simplylennox.com.

What if I have a problem with my order?

We deal with your issues right away. If you receive the incorrect items, please go to our Contact Us page. Please detail your problems when you get in touch with us. Do not forget to include your order number. We will strive to resolve your issues as soon as possible.

Can I request for a refund if I do not like the product?

Of course! We will process your refund in full if you have issues with our products. Please check our Refund Policy page for the complete details.

Please email us at support@simplylennox.com, and we promise to facilitate your refund as soon as possible.